Head of Operations and Services - Siloam Hospitals Group

Join Siloam Hospitals Group, a leading healthcare provider in Indonesia, as the Head of Operations and Services in Medan, Sumatera Utara. This is a unique opportunity to drive operational excellence, enhance service quality, and lead strategic initiatives that will shape the future of healthcare in the region. As the Head of Operations and Services, you will be responsible for overseeing the daily operations of our hospitals, ensuring seamless coordination between departments, and implementing innovative solutions to improve patient care and operational efficiency.

At Siloam Hospitals Group, we are committed to providing high-quality healthcare services to our patients. Our Medan facility is a state-of-the-art hospital equipped with the latest medical technology and a team of dedicated healthcare professionals. As the Head of Operations and Services, you will play a crucial role in maintaining the hospital's reputation for excellence and ensuring that our patients receive the best possible care.

In this role, you will work closely with the hospital's leadership team, department heads, and healthcare professionals to develop and implement operational strategies that align with the hospital's mission and vision. You will be responsible for monitoring and optimizing the hospital's performance metrics, identifying areas for improvement, and driving continuous improvement initiatives to enhance service quality and patient satisfaction.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the hospital, ensuring seamless coordination between departments and adherence to operational standards.
• Develop and implement operational strategies that align with the hospital's mission and vision, and drive continuous improvement initiatives to enhance service quality and patient satisfaction.
• Monitor and optimize the hospital's performance metrics, identifying areas for improvement and implementing corrective actions to ensure operational excellence.
• Lead strategic initiatives to improve patient care, operational efficiency, and service quality, and collaborate with department heads and healthcare professionals to achieve these goals.
• Ensure compliance with regulatory requirements and industry best practices, and implement quality assurance measures to maintain the hospital's reputation for excellence.
• Foster a culture of innovation and continuous learning, and provide leadership and guidance to the hospital's team to support their professional development and career growth.
• Represent the hospital at external events and stakeholder meetings, and build strong relationships with key partners and stakeholders to advance the hospital's mission and vision.
• Develop and maintain strong relationships with key suppliers and service providers, and negotiate contracts to ensure the hospital's operational needs are met.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a relevant field, such as healthcare administration, business administration, or a related discipline.
• Minimum of 10 years of experience in a leadership role within the healthcare industry, with a proven track record of driving operational excellence and enhancing service quality.
• Strong knowledge of healthcare regulations, industry best practices, and quality assurance standards.
• Proven ability to develop and implement strategic initiatives, and drive continuous improvement initiatives to enhance service quality and patient satisfaction.
• Excellent leadership, communication, and interpersonal skills, with the ability to build strong relationships with key stakeholders and team members.
• Strong analytical and problem-solving skills, with the ability to monitor and optimize performance metrics, and identify areas for improvement.
• Proficiency in English, both written and spoken.
• Familiarity with hospital management software, such as Epic, Cerner, or similar systems, is a plus.

🛠️ Keahlian

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