Customer Service & E-Commerce Admin - Surabaya

Are you passionate about delivering exceptional customer experiences in the fast-paced world of e-commerce? Usaha Dagang Setia Budi is looking for a motivated Customer Service & Admin professional to join our team in Surabaya, Jawa Timur. As a Customer Service & E-Commerce Admin, you will be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. You will also manage our e-commerce platform, including order processing, inventory management, and customer data handling.

With a growing e-commerce presence, Usaha Dagang Setia Budi is committed to providing top-notch customer service and efficient e-commerce operations. This role offers a unique opportunity to be part of a dynamic team that values customer satisfaction and operational excellence.

In this role, you will handle customer inquiries via phone, email, and live chat, providing accurate and friendly service. You will also manage our online store using platforms like Shopee, Tokopedia, and Lazada, ensuring seamless order fulfillment and inventory accuracy. Daily tasks include data entry, report generation, and basic troubleshooting.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by addressing inquiries and resolving issues promptly and professionally.
• Manage e-commerce platforms (Shopee, Tokopedia, Lazada) including order processing, inventory updates, and customer data management.
• Handle customer complaints and escalate complex issues to the appropriate team members.
• Generate and maintain reports on customer interactions, sales, and inventory levels.
• Assist in marketing efforts by promoting products and services through various channels.
• Ensure compliance with company policies and procedures.
• Maintain accurate and up-to-date records of all customer interactions and transactions.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service and e-commerce administration.
• Familiarity with e-commerce platforms such as Shopee, Tokopedia, and Lazada.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Basic computer skills, including proficiency in Microsoft Office (Excel, Word).
• Ability to work well under pressure and meet deadlines.
• High school diploma or equivalent.
• Fluency in Indonesian, both written and spoken.

🛠️ Keahlian

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