Assistant Manager - Account Resolution (Collections)

Join Easy Management Systems as an Assistant Manager - Account Resolution (Collections) in Bali and lead a dynamic team in the thriving financial services sector. In this pivotal role, you will oversee field collectors, implement strategic recovery plans, and ensure compliance with industry regulations. Our team in Canggu, Ubud, or Denpasar is dedicated to delivering exceptional service and driving financial recovery for our clients.

As an Assistant Manager, you will leverage your expertise in collections and customer service to manage a team of field collectors, develop and implement recovery strategies, and ensure that our clients' accounts are resolved efficiently and effectively. You will work closely with our clients to understand their unique needs and tailor our recovery processes accordingly.

Easy Management Systems is a leading provider of financial management solutions, and we are committed to fostering a culture of innovation, collaboration, and continuous improvement. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Manage and supervise a team of field collectors, providing guidance and support to ensure high performance and productivity.
• Develop and implement strategic recovery plans to maximize the recovery of outstanding accounts.
• Monitor and analyze collections data to identify trends, patterns, and areas for improvement.
• Collaborate with clients to understand their unique needs and tailor our recovery processes accordingly.
• Ensure compliance with industry regulations and internal policies.
• Provide regular reports and updates to management on the status of collections activities.
• Train and develop the skills of field collectors to enhance their performance and effectiveness.
• Build and maintain strong relationships with clients to foster a positive and productive working environment.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in collections or a related field, with a proven track record of success.
• Strong knowledge of collections processes, techniques, and best practices.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in English, both written and spoken.
• Familiarity with collections software, such as Salesforce or similar platforms.
• Certification in collections or a related field is a plus.

🛠️ Keahlian

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